Privacy Policy - Hostwiz LTD

1. Information We Collect

When you register a domain through Hostwiz LTD, we collect:

Contact Information: Name, email address, phone number, postal address
Account Information: Username, password (encrypted)
Payment Information: Billing details (processed securely by our payment providers)
Domain Information: Domain names registered, DNS settings, WHOIS data
Technical Information: IP address, browser type, access logs

2. How We Use Your Information

We use your personal information to:

Process and manage domain registrations
Communicate with you about your account and services
Comply with legal and regulatory obligations (including Nominet requirements)
Prevent fraud and abuse
Improve our services
Send renewal reminders and important service notifications

3. WHOIS Data

As required by domain registration policies:

Some domain registration data must be published in the public WHOIS database
Nominet operates WHOIS services for .uk domains in accordance with their policies
You may be eligible for WHOIS privacy services where permitted by policy
WHOIS data may be accessed by registries, registrars, and the public

4. Data Sharing

We may share your information with:

Nominet: As required for domain registration and compliance
Payment Processors: To process your payments securely
Law Enforcement: When legally required or to prevent illegal activity
Service Providers: Who assist in operating our business (under strict confidentiality agreements)

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

Encrypted data transmission (SSL/TLS)
Secure password storage using industry-standard hashing
Regular security audits and updates
Access controls and authentication
Secure backup systems

6. Data Retention

We retain your personal information:

For the duration of your account and domain registrations
As required by Nominet policies and UK law
For up to 7 years after account closure for legal and tax purposes
Longer if required to resolve disputes or comply with legal obligations

7. Your Rights

Under UK GDPR, you have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data (subject to legal obligations)
Restriction: Limit how we process your data
Portability: Receive your data in a portable format
Object: Object to processing in certain circumstances
Withdraw Consent: Where processing is based on consent

To exercise these rights, please contact us using our contact form.

8. Cookies and Tracking

We use cookies and similar technologies to:

Maintain your login session
Remember your preferences
Analyze site usage and improve our services

You can control cookies through your browser settings.

9. International Transfers

Your data is primarily stored and processed within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place as required by UK data protection law.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through our website or by email.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113

13. Contact Information

Data Controller: Hostwiz LTD

For privacy-related inquiries, please use our contact form and select "General Inquiry" or "Other" as the inquiry type.

14. Nominet Compliance

This privacy policy is designed to comply with Nominet's data protection requirements for .uk domain registrations. For more information about Nominet's data protection practices, visit www.nominet.uk