General Inquiries

For questions about our domain brokerage services, web development, or other digital services.

Email: Use the contact form below

Abuse Reporting

To report domain abuse, spam, phishing, or policy violations.

Report: Select "Abuse Report" in the contact form

Complaints

If you wish to make a complaint about our services.

Process: Use contact form - We respond within 5 business days

Contact Details

Company: Hostwiz

Address: 1 Sunningfields Cres, London NW4 4RD, United Kingdom

Phone: +44 7883 672200

Nominet Status: Channel Partner

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM GMT

Send Us a Message

Complaints Procedure

Step 1 - Initial Contact: Submit your complaint using the contact form above or by phone. We acknowledge all complaints within 2 business days.

Step 2 - Investigation: We investigate your complaint and provide a full response within 5 business days.

Step 3 - Escalation: If you are not satisfied with our response, you may escalate your complaint to our senior management by requesting escalation in your response.

Step 4 - External Resolution: If you remain unsatisfied, you may refer the matter to Nominet's dispute resolution service or relevant UK regulatory bodies.

We take all complaints seriously and use feedback to improve our services.

Pricing & Quotations

Hostwiz specializes in premium domain brokerage and custom digital solutions. Unlike standard registrars, we focus on:

All pricing is custom-quoted based on your specific requirements. Submit a quote request using the contact form above, and we'll provide a detailed proposal within 24-48 hours.

Services include domain registration, renewal, and transfer fees where applicable, plus any brokerage or consulting fees. All fees are clearly outlined in your custom quote before any commitment.

Domain Renewal Notifications

For domains registered through Hostwiz, we send renewal reminders:

It is your responsibility to renew domains before expiration to avoid loss of the domain name.

Response Time

We aim to respond to all inquiries within 24-48 hours during business days.

For urgent abuse reports, we prioritize immediate investigation and response.

Compliance & Standards

Nominet Status: Channel Partner

Nominet Terms: All services comply with Nominet's Terms and Conditions

Data Protection: We comply with UK GDPR and Data Protection Act 2018

Abuse Policy: All abuse reports are investigated promptly and handled according to Nominet policies